Shipping Policy
Standard Ground shipping is FREE on merchandise orders (excluding photofinishing) of $199 or more excluding oversized items like studio lighting kits and printers and high-value items which will be insured (see those items in your cart for specific shipping rates). Shipping for orders under $199 is $5.99 and usually sent via USPS. Fedex 2-day shipping is $30.00 and Fedex standard overnight shipping is $60.00.
Merchandise orders (excluding photofinishing) will be shipped via insured FedEx Ground unless an upgraded shipping option is purchased. Orders placed before 5pm Central time will be processed within one business day subject to additional verification. Orders placed on holidays and weekends will be processed on the next business day.
No orders outside the US are accepted.
We will pursue prosecution for all fraudulent orders. Such orders will be reported to the FBI immediately.
Rockbrook Camera accepts payment by Visa, MasterCard, American Express and Discover.
Receiving Your Order
All orders must be signed for by an individual at the time of delivery to prevent theft from the doorstep. Please set your ship-to address to a location with someone who can sign for the package.
Upon receipt of your order, please inspect the shipping box for transit damage and note any damage to the driver if possible. Inspect all contents and condition. All claims for damaged or missing items MUST be reported to Rockbrook Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. Retain all packaging until the problem has been resolved. Do not discard the box or any of the packaging materials or fill out warranty cards or apply for mail-in rebates until you are completely sure you want to keep the merchandise. We will not accept any returns without ALL original boxes and packaging, blank warranty registration cards and original sales receipt.
Read all instruction manuals before using your equipment. Rockbrook Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise.
Credit Card?
Credit Card?
calculated?
- It is very important to note that the required minimum monthly payments may or may not pay off your purchase by the end of the promotional period.
- If you want to ensure that your purchase is paid before the end of the promotional period (to avoid interest), you should schedule additional or larger payments accordingly.
my purchase?
and will it change?
- Although interest will accrue at the standard rate applicable to your account, it will only be assessed and added to your account as a lump sum at the end of the promotional period if the promotional purchase balance is not paid in full by the expiration date shown on your statement.
- To avoid paying interest, be sure to pay your promotional purchase balance by the expiration date.
or minimize the interest paid?
- If you do not make a payment on time, you will be charged a late fee.
After logging into your account, you will be able to:
- Make a payment
- View your balance
- Update your account information
- Schedule up to your next 12 payments
- Pay Online: Click here to manage your account and make payments online.
- Pay by Phone: contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone.
Monday - Friday
7:30 am to 12:00 midnight EST
Saturday
10:00 am to 7:00 pm EST
Sunday Closed
- Pay by Mail: Mail payments to the address below. Ensure that you have plenty of time for your payment to arrive prior to the due date.
Synchrony Bank
PO Box 960061
Orlando, FL
32896-0061